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Check our quick links provided below which may answer your question. For all cartridge/printer issues, please review available solutions under ‘Troubleshooting‘. Please note it is common for our team to request printer diagnostic test information in order to properly assist you, particularly on most HP printer models.



If you have experienced a technical issue and require assistance please fill out all fields below. You may attach a photo with your message (5 MB max: i.e. photo of error message/printed output issue).  An Inkjet411 Team member will get back to you just as soon as possible. Thank you for your patience in advance.


Your Name

Your Email

Cartridge Manufacturer & Number (i.e. HP 901)

Manufacturer Original or Aftermarket* Ink Cartridge?

Printer Model (i.e. HP Officejet J4680)

Refill Store Name

Refill Store City

Your Message (i.e. cartridge color & error message)

To prove you are not a robot please enter letters and numbers shown into field below


* For a compatible, remanufactured or re-branded ink cartridge which has been purchased on-line or at select retailers (i.e  sold under a different label than the regular HP, Canon, Epson, Brother, Lexmark or Dell cartridge packaging) which is essentially a re-manufactured/compatible cartridges vs. an original HP/Canon/Epson/Brother/Lexmark/Dell genuine ink cartridge, we would need to know this as well to properly assist you. For ease in identification, these types of cartridges will NOT have the HP, Canon, Epson, Brother, Lexmark or Dell logo affixed to the cartridge label.





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